Frequently Asked Questions

Find answers to common questions about our Excellence program, platform, and services.

👨‍🎓 For Students
👨‍🏫 For Teachers
🏫 For Institutions

👨‍🎓 For Students

How do I activate my license?

To activate your license:

  1. Find your activation code inside your Excellence textbook cover
  2. Go to the Activate License page
  3. Fill out the activation form with your code and personal information
  4. Submit the form and check your email for login credentials

If you have any issues, contact us via WhatsApp at 55 1377 1161.

What do I get with my digital license?

Your digital license includes:

  • Interactive exercises and activities
  • Audio files with native English speakers
  • Video lessons and explanations
  • Downloadable study resources
  • Online assessments and automatic grading
  • Progress tracking tools
  • Certificate upon course completion
  • Access to discussion forums and chat with instructors
How long is my license valid?

License duration depends on your institution's agreement. Typically, licenses are valid for:

  • 1 academic semester (6 months)
  • 1 academic year (12 months)
  • Duration of the specific course

Check with your institution or the activation confirmation email for your specific license duration.

Can I access the platform from my phone?

Yes! Our platform is fully responsive and mobile-friendly. You can access all content and features from:

  • Smartphones (iOS and Android)
  • Tablets
  • Desktop computers
  • Laptops

Simply log in through your web browser on any device.

Which level should I start with?

We recommend taking our placement test to determine the right level for you. Our 4 levels are:

  • Excellence Basic (A1): Complete beginners
  • Excellence 1 (A2): Basic knowledge, can handle simple conversations
  • Excellence 2 (B1): Intermediate, can express opinions and ideas
  • Excellence 3 (B2): Advanced, can discuss complex topics
How do I get my certificate?

Certificates are automatically generated when you:

  1. Complete all course lessons and activities
  2. Pass all required assessments
  3. Achieve the minimum passing grade (typically 70%)

Once generated, you can download your certificate as a PDF from your dashboard.

👨‍🏫 For Teachers

How do I create and manage courses?

As an instructor, you have access to comprehensive course management tools:

  • Create courses with multi-format content (video, PDF, audio, SCORM)
  • Design lessons and organize content into modules
  • Upload supplementary materials and resources
  • Set course prerequisites and completion requirements
  • Track student progress in real-time

Contact your institution's administrator for instructor access credentials.

Can I create my own exams and assessments?

Yes! Our platform includes powerful assessment tools:

  • AI-powered exam creation tool
  • Multiple choice questions (MCQ)
  • True/False questions
  • Bulk question upload from CSV/Excel
  • Question bank for randomized tests
  • Automatic grading for objective questions
  • Manual grading tools for assignments
  • Customizable time limits and attempts
How do I conduct live classes?

The platform integrates with popular video conferencing tools:

  • Zoom: Use your institution's Zoom account
  • Google Meet: Full integration included
  • Agora: Native video platform built-in

You can schedule classes, send automatic invitations, record sessions, and track attendance all within the platform.

How can I communicate with students?

Multiple communication channels are available:

  • Real-time Chat: Direct messaging with individual students
  • Discussion Forums: Course-based forums for group discussions
  • Announcements: Broadcast important information to all students
  • Email Notifications: Automatic emails for important events
  • Feedback System: Provide detailed feedback on assignments
Can I customize certificates?

Yes! The certificate system is fully customizable:

  • Upload custom certificate templates
  • Adjust element positions (name, date, signature)
  • Add digital signatures
  • Include unique certificate numbers
  • Set automatic generation criteria
  • Download as PDF

🏫 For Institutions

What is the B2B2C business model?

Our model works in three tiers:

  1. Editorial Saber → Sells licenses and materials to educational institutions
  2. Institutions → Distribute textbooks to students (sale or consignment)
  3. Students → Purchase textbooks with activation codes and access digital content

This creates a sustainable revenue model for institutions while providing affordable, high-quality education to students.

How do we manage multiple students?

Our platform includes robust student management tools:

  • Bulk Creation: Upload CSV files to create hundreds of students at once
  • Automatic Assignment: Assign courses to groups of students
  • Progress Tracking: Monitor all students' progress in real-time
  • Performance Reports: Generate detailed analytics and reports
  • Access Control: Manage license activation and expiration dates
  • Profile Management: Update student information en masse
What is the ROI for our institution?

Institutions benefit from:

  • Reduced Operational Costs: One integrated system instead of multiple tools
  • Recurring Revenue: Annual license renewals from students
  • Greater Reach: Online platform not limited by physical location
  • Better Outcomes: Improved student engagement and success rates
  • Quick Implementation: Can be operational in days, not months
  • Full Support: Integrated ticket system and dedicated support
  • Brand Enhancement: Modern, tech-forward educational offerings
Can we customize the platform for our institution?

Yes! The platform supports white-label customization:

  • Upload your institution's logo and branding
  • Customize color themes
  • Create institution-specific courses
  • Design custom certificates
  • Configure your own domain (optional)
  • Set institution-specific policies and rules
What kind of support do you provide?

We provide comprehensive support for institutions:

  • Initial Setup: Full onboarding and platform configuration
  • Training: Staff and instructor training sessions
  • Technical Support: Dedicated support team via ticket system
  • Regular Updates: Platform improvements and new features
  • Documentation: Comprehensive guides and video tutorials
  • Account Management: Dedicated account manager for larger institutions
Is the platform secure and compliant?

Security is our priority. The platform includes:

  • Robust authentication and user verification
  • Data encryption for sensitive information
  • Device control and session management
  • CSRF protection and input validation
  • Regular security audits and updates
  • Secure payment processing
  • Data backup and recovery systems

Still Have Questions?

We're here to help! Contact us and we'll be happy to answer any questions you may have.

Contact Us